It’s a sensitive topic that many avoid, including myself.
For years, I avoid discussing or implementing price increases.
It felt scary, and I was anxious about the consequences of loosing clients.
💡 The Early Years
This mindset served me well initially. I took pride in keeping our prices steady, and our company grew. We hired more cleaners and management staff. But eventually, we hit a financial ceiling, limiting our ability to:
🔧 Improve service quality
💰 Pay cleaners reasonable rates
🗣️ Communicate effectively with clients
🤝 Support our cleaners
📚 Train new team members
🧑🏫 Engage in coaching
📈 Invest in team knowledge, skills, culture, and values
🔧 Fixing Things Before They Break
That’s our business model. Over the last 10 years, we’ve achieved
🟢 100% attendance rate
🟢 100% communication response
🟢 100% 90-day check-ins
🌟 Multiple 5 Star Google Reviews
The Result
🏆 Our longest-tenure client: 9.5 years (without a lock-in contract)
🏆 Our longest-tenure cleaner: 8.5 years
We’ve achieved this by investing in the right people, values, culture, coaching, training, and community support.
We’re committed to running a healthy, long-term business model that serves everyone involved.
Yes, if you’re considering our service, you can expect a price review every 12-24 months.
I wanted to be transparent about this upfront, so you’re aware.
