“How much do you charge per hour?”
A question that often simplifies cleaning services into a mere time-based transaction, unintentionally sidelining crucial factors.
This question itself has underlying goal : getting the lowest price.
Yet, vital criteria are being overlooked. These are typically important for a company that has 50-200 employees. Their important criteria typically are:
🔄 Reliability
🗣️ Effective Communication
🤝 Trustworthiness
😊 The Personality of Cleaners
🌟 Service Quality
🚀 Proactiveness
🧘 Ethical Practice
🤸 Flexibility
The neglect of these qualities often results in disappointment and an ongoing struggle with the reliability of cleaning services.
For years, I wrestled with this dilemma, recognizing its limitations in capturing the genuine value of cleaning.
Consider this scenario:
An 8-year experienced cleaner efficiently completes a job in 4 hours, surpassing expectations and tending to additional tasks.
Conversely, an 8-week experienced cleaner takes 7.5 hours, feeling overwhelmed and fatigued, but manages to achieve the desired quality of work.
Both deliver the same outcome.
The question is:
❓ Is the experienced cleaner worth less for completing the task effectively?
❓Is the new cleaner worth more for spending more time cleaning?
Shifting our focus to outcomes has transformed our client’s perspective.
Personally I think this is the job of all cleaning provider to service the industry better, helping companies to understand themselves.
At the end of the day, clients pay for results, not hours.
Time becomes irrelevant, and expertise, efficiency, and experience take the forefront.
We value expertise in professions like doctors, accountants, plumbers, and consultants. So, why do we often measure cleaners solely by time?
Let’s reflect on this paradigm shift. 🤔💡
Thats why we design our 10mins discovery call to surface out what’s important for you 🌐✨
